Internet outage impact in Bangladesh (restored)

Update: 26 July 2024

  • Operations fully restored.
  • Our delivery times have returned to normal. Feel free to place orders of any size with any turnaround time.

We sincerely appreciate all our customers for their patience and support during the challenging time of the full internet outage in Bangladesh over the last few days.

Update: 25 July 2024

  • We have fulfilled and delivered almost all backlog orders. A few orders are still delayed, and our team is working hard to complete them as soon as possible.
  • We now encourage our customers to choose a turnaround time of 24 hours or longer, as 6 and 12-hour turnaround times remain unavailable.
  • We aim to fully restore our delivery schedule for all orders by tomorrow (Friday the 26th).

Update: 23 July 2024 (late)

  • The internet has begun to be restored in Bangladesh, and our team of designers has already started processing orders.
  • For orders that have already been edited, we will begin uploading them soon and notify you via email. We will also start processing the pending orders according to the order creation date and the selected turnaround time.
  • Please note that it will take time to clear the backlog, so please allow for extra time.
  • We encourage you to continue placing orders that are not urgent or can allow extra time. Please select the longest turnaround time of 96 hours when placing your order. However, it is important to note that we may require more than 96 hours to complete these orders.

We appreciate your patience and understanding as we work to get back on track. Thank you for your continued trust in our services.

Update: 23 July 2024

Unfortunately, the internet was not restored last night. However, the ministry announced today that broadband services will start to work gradually from tonight. We continue to monitor the situation and will update you as more information becomes available.

Update: 22 July 2024

We want to keep you informed about the ongoing situation in Bangladesh, where recent protests have led to a nationwide internet outage, starting on the 18th of July. This has impacted our ability to deliver orders within the usual turnaround times. Here are the key points you need to know:

  1. Monitoring the Situation:
    • Our team is closely monitoring the situation and staying updated on any changes.
  2. Customer Service Availability:
    • Our customer service team remains fully operational. We are here to assist you and respond to any queries promptly, as usual.
  3. Expected Internet Restoration:
    • The IT minister of Bangladesh announced today (22 July) that there is a possibility the internet will be restored tonight.
  4. Order Placement Guidance:
    • We encourage you to continue placing orders that are not urgent or can allow extra time. Please select the longest turnaround time of 96 hours when placing your order. However, it is important to note that we may require more time than 96 hours to complete these orders.

We appreciate your understanding and patience during this challenging time. Our team is committed to resuming normal operations as soon as possible. For any further questions or assistance, please feel free to contact our customer service team.

Check back for updates. And hang in there! We’re all in this together. 

Atiqur Sumon – CEO and founder

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