How do I download my completed edits?
Once your order is complete, we’ll notify you by email and provide several secure options for downloading your edited images.
⚠️ Important: Edited images are available for download for 14 days from the date of order completion. After this period, they are permanently deleted from our system. Be sure to download your files before the window expires.
Here’s how you can access your edited images:
📩 Option 1: Download via order delivery email
After your edits are ready, you’ll receive an email titled “Your edits are ready!”:
- Click the blue "DOWNLOAD IMAGES" button in the email.
- You’ll be redirected to your order details within your Path account, where your edited images are located under the “Edited Images” section. If you aren’t logged in, you’ll be prompted to sign in first.
💡 Need help signing in? View this guide.
Depending on the chosen download preference upon the order placement, you’ll be taken to one of the following download methods:
🔽 Download via Dropbox
- Click the “Download” button in the “Edited Images” section next to the "Dropbox Completed" line.
- You’ll be taken to Dropbox, where you can preview, copy the download link, or download all edited images.
💾 Download via FTP
- Click the “View details” button in the “Edited Images” section next to the "FTP Completed" line.
- You’ll see your FTP login credentials.
- Open your preferred FTP client, log in using those credentials, and download your images from the provided folder.
💡 Need help setting up the FTP delivery? View this guide.
🌐 Option 2: Download via your Path account
You can always access your completed orders directly from your Path dashboard.
To download images:
- Log in to your Path Account.
- Go to the “Orders” section from the main menu.
- Open the “Completed” tab.
- Find your order and click the three dots (•••) in the top-right corner.
- Select “Download images” from the dropdown.
Depending on the chosen download preference upon the order placement, you’ll be taken to one of the following download methods:
🔽 Download via Dropbox
- Click the “Download” button in the “Download images” section next to the "Dropbox Completed" line.
- You’ll be taken to Dropbox, where you can preview, copy the download link, or download all edited images.
💾 Download via FTP
- Click the “View details” button in the “Download images” section next to the "FTP Completed" line.
- You’ll then see your FTP login credentials.
- Open your preferred FTP client, log in using those credentials, and download your images from the provided folder.
🚫 Trouble Downloading Your Files?
If you see an error when trying to download, it may be due to:
- The 14-day download window expiring, or
- A temporary technical issue.
What to do:
- Reach out to our Support Team, referencing your order number.
- Briefly describe the issue you're experiencing.
If the files are still on our local servers or the issue is technical, we’ll issue a new download link to help you retrieve your edits.
Need help along the way?
Our support team is here for you! Just reach out anytime.